If you decide to return you order after you have received it, we will refund or exchange your purchase as long as the original packaging is undamaged and the item is returned unused and in a saleable condition. You will need to return your purchase within 7 working days (this does not include Saturday, Sunday and public holidays) from the day after the date of delivery. Contact Us to confirm the best way of returning the item. You will be liable for the cost of returning the item to us. Refunds will be made to the card that you used to make the original payment, and will take 3-5 working days to be credited to your account.
If you receive an incorrect or damaged item, please Contact Us within 7 working days so that we can offer you an exchange or refund. We will confirm with you the most convenient way for you to return the item to us. All refunds will be made to the card that you used to make the original payment, and will take 3-5 working days to be credited to your account.
Unfortunately we cannot accept returns of DVDs, CDs, memory cards and software if the seals have been broken. We also cannot accept returns of filament and 3D Art or products that have been modified to your specification.
Our Returns Policy and Product Guarantee do not affect your statutory rights.
Please read our Terms and Conditions for further information about our Returns Policy.